Renaissance Santo Domingo Jaragua Hotel & Casino
9.3Rating
ExceptionalRated by Guests
1,324Reviews
What to expect
Pros
- 🎉Exceptional service from employees, making guests feel welcomed and at home
- 🍹Best mojitos made by Cristian at the pool bar
- 🎶Recommendations for great music and dishes from staff like Jonathan and Joaquin
- 🏊♂️Wonderful pool area worth skipping straight to for a relaxing time
- 🌮Delicious food, especially the taco Tuesday experience
- 👨👩👧👦Treated like family by all staff members
- 🌟Great location and safety measures for a comfortable stay
- 💆♂️Excellent spa services with a variety of treatments available
- 🥂Lounge zone with delicious snacks and national cuisine included
- 🌴Relaxing garden area and well-treated pool with attentive service
Cons
- 🚫Lack of fluent English-speaking staff for easy communication
- 🧽Room cleanliness could be improved, especially in bathrooms
- 💤Slow service at times, requiring patience for quicker responses
- 💸Unexpected requests for money when outside the hotel premises
- 🔒Issues with reservation management, causing inconvenience for late arrivals
- 🚭Persistent smell of smoke in rooms, indicating a need for better air quality control
- 🍦Failure to deliver promised welcome gifts like ice cream, leading to disappointment
- 🚕Unreliable transportation arrangements for excursions, causing inconvenience
- ⏳Long waiting times for dinner due to frozen meat needing defrosting
- 💬Language barrier requiring translation tools for effective communication
What this place has to offer
Things to do and ways to relaxCasino, Fitness center, Golf course [on-site], Hot tub, On-site entertainment, Sauna, Spa, Spa/sauna, Tennis court, Tours
Services and conveniencesConcierge, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingRoom service [24-hour]
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Spanish, French, Italian
Set in a prime location of Santo Domingo, Renaissance Santo Domingo Jaragua Hotel & Casino puts everything the city has to offer just outside your doorstep. Offering a variety of facilities and services, the property provides all you need for a good night's sleep. Service-minded staff will welcome and guide you at Renaissance Santo Domingo Jaragua Hotel & Casino. Each guestroom is elegantly furnished and equipped with handy amenities. The property offers various recreational opportunities. Convenience and comfort make Renaissance Santo Domingo Jaragua Hotel & Casino the perfect choice for your stay in Santo Domingo.
Where you'll be sleeping
40 m²
Club Room, Club lounge access, Guest room, 1 King
1 king bed
1 Bedroom Presidential Suite, 1 King, Ocean view
1 king bed
40 m²
Guest room, 1 King, Garden Building
1 king bed
40 m²
Jaragua Tower, Guest room, 1 King, Partial ocean view
1 king bed
80 m²
1 Bedroom Executive Suite, 1 King, Partial ocean view
1 king bed
40 m²
Club Level, Club lounge access, Guest room, 2 Double
2 double beds
Garden Building Suite, 1 Bedroom Executive Suite, 1 King
1 king bed
40 m²
Guest room, 2 Double, Partial ocean view, Jaragua Tower
2 double beds
SUITE Executive Suite, 1 Bedroom (1 King Bed)
Executive One-Bedroom Suite (Garden Building)
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