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The Royal Phular
Muzaffarpur
,
India
7.9
Rating
Very Good
Rated by Guests
28
Reviews
What to expect
Pros
🌟
Outstanding customer service with attentive and helpful staff
🍴
Fine dining experience with quality and standards comparable to a 5-star facility
🏨
Professional staff and value-for-money accommodation at The Royal Phular Hotel
🧼
Top-notch sanitization and excellent housekeeping service, especially during COVID times
🍽️
Great location and relaxing ambiance at the hotel
🛏️
Spacious and well-maintained rooms with homely ambience
🌆
Surprising quality hotel in a small town like Muzaffarpur
🏋️
Availability of spa services, a 24/7 coffee shop, and valet parking facilities
🍲
Tasty food with a good variety, including options like Pepsi and Aquafina water
🛎️
Prompt and professional staff ready to address customer queries and needs
Cons
🎈
Overpriced birthday party event services with unprofessional and rude event team
🍜
Inconsistent food quality with average to below-average dishes
🛠️
Unprofessional and uncooperative staff for events like engagement ceremonies and restaurant service
📶
Poor WiFi connectivity and unprofessional taxi services
🚗
Lack of facilities for drivers staying at the hotel
🚿
Crammed shower space in certain room types
🥣
Limited options and slow service during buffet breakfast at the restaurant
👨🍳
Arrogant behavior and mismanagement by restaurant staff, leading to embarrassing situations for guests
🍗
Inconsistency in food temperature and taste, particularly noted for non-fresh items like chicken lollipop
💬
Poor handling of customer complaints and lack of responsiveness from management
What this place has to offer
Services and conveniences
Elevator
Internet access
Free Wi-Fi in all rooms!
Where you'll be sleeping
21 m²
Vaishali Suite
31 m²
Patliputra Suite
28 m²
Maurya Suite
17 m²
Mahua Executive
17 m²
Kachnar executive Twin bed
37 m²
Nalanda Suite
Kachnar Executive Room
Patliputra Suite
Nalanda Suite
Mahua Executive Room
What other guests say about this hotel
1
The Royal Phular
Muzaffarpur, India
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