Mercure Charlestown
7.3Rating
Very GoodRated by Guests
589Reviews
What to expect
Pros
- 🏖️Convenient location close to shopping centers and attractions
- 😊Friendly and helpful staff providing excellent service
- 🍴Delicious and well-priced food at the restaurant
- 🧼Clean and spacious rooms with comfortable beds
- 🏊♂️Enjoyable swimming pool on the premises
- 🚗Plenty of free parking available
- 🌟Great value for the price paid
- 🥂Fabulous dining experience with attentive staff
- 🌅Balcony with a lovely view of the lake and sunrise
- 🛌Comfortable beds providing a good night's sleep
Cons
- 🛋️Rooms in need of refurbishment and modernization
- 💤Uncomfortable or squeaky beds affecting sleep quality
- 🔧Maintenance issues like wobbly furniture and broken amenities
- 🦗Pest problems like cockroaches or insects in the rooms
- 🔊Noise disturbances from other guests or outside sources
- 💸Unexpected or unfair additional charges on the bill
- 🍽️Inconsistencies or disappointments with restaurant service and meals
- 🧹Lack of attention to cleanliness in certain areas of the hotel
- 🚪Issues with room amenities like outdated bathrooms or lack of proper lighting
- 🛡️Unmet expectations in terms of service quality and benefits for loyalty program members
What this place has to offer
Things to do and ways to relaxSpa, Spa/sauna, Tours
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingKitchen, Shared kitchen
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish
Ideally located in the prime touristic area of Adamstown, Mercure Charlestown Hotel promises a relaxing and wonderful visit. The property features a wide range of facilities to make your stay a pleasant experience. Take advantage of the hotel's free Wi-Fi in all rooms, daily housekeeping, fax machine, photocopying, printer. Comfortable guestrooms ensure a good night's sleep with some rooms featuring facilities such as television LCD/plasma screen, internet access – wireless (complimentary), non smoking rooms, air conditioning, heating. Access to the hotel's outdoor pool, garden will further enhance your satisfying stay. Friendly staff, great facilities and close proximity to all that Newcastle has to offer are three great reasons you should stay at Mercure Charlestown Hotel.
Where you'll be sleeping
32 m²
Privilege King Room
1 king bed
26 m²
Executive King Room
1 king bed
30 m²
Standard Room 1 Queen Bed
1 double bed
26 m²
Standard Twin Room 1 Queen and 1 Single Bed
1 single bed and 1 double bed
26 m²
Standard King room 1 King Bed
1 king bed
25 m²
Standard Triple
1 queen bed and 2 single beds
24 m²
Standard Queen and Single Room
1 queen bed and 1 single bed
32 m²
Standard Room with One Queen Bed and Two Single Beds
2 single beds and 1 double bed
24 m²
Deluxe Queen Room
1 queen bed
Deluxe Double Room
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